A case study demonstrating how collaborative assessment between a knowledgeable manufacturer partner and a BSC can save time, reduce overhead by thousands of dollars and improve customer satisfaction.

ACTUAL CUSTOMER: Large Midwestern grocery and retail chain

BSC OBJECTIVES:

• Grow profitability
• Improve floor performance
• Increase customer satisfaction

BSC CHALLENGES: Difficulty meeting the customer’s floor care requirements while maintaining profitability.

• Too much time spent in each store
  • 45–60 days to cycle through each store
  • Strip or scrub and recoat each store quarterly
• Performance expectations required excessive product and labor
  • Eight coats of floor finish were required to achieve the desired gloss level and durability
  • Sections frequently had to be stripped again
• Customer dissatisfaction led to complaints and rework
  • Frequent stripping disrupted store operations
  • Customers complained about odors caused by frequent stripper use

COLLABORATIVE SOLUTION: Change the floor coating and stripper to better meet the job-site requirements.

OmniGuard^TM UHS Floor Coating is designed with advanced polymer and floor-finish technology to produce a spectacular off-the-mop shine for high-traffic, high-maintenance facilities.

Flash 55^TM Floor Stripper is an aggressive stripper designed to remove multiple coats and highly burnished finishes.

RESULTS: The BSC exceeded customer expectations, improved its profit margin and gained the capacity to add new customers.

• Less time spent in each store
  • Reduced the service cycle for each store to 30 days
  • Reduced stripping or scrubbing and recoating to twice per year
• Improved performance with less labor
  • Only five coats of floor finish were required to achieve the desired gloss level and durability
• Improved customer satisfaction
  • Reduced disruption and downtime in stores
  • Reduced chemical use and odor-related issues

SUPPLEMENTAL ANALYSIS: Machine Selection to Further Drive Efficiency

Using the proper machines for floor care tasks can improve floor-coating performance and drastically reduce the time and labor required for burnishing and stripping.

BSC OBJECTIVES:

• Improve performance
• Reduce labor expenses
• Free up time for other tasks

STRIPPING WITH ROTARY VS. PROPANE-POWERED MACHINES:

Production data demonstrated that Pioneer Eclipse 30-inch propane stripping machines can strip a 5,000-square-foot room approximately 10 times faster than a 17-inch corded rotary machine.

BURNISHING PRODUCTIVITY: ROTARY VS. BATTERY-POWERED VS. PROPANE-POWERED MACHINES: High-speed burnishing helps ensure that the floor finish performs at its peak. Production data demonstrated that larger Pioneer Eclipse battery- and propane-powered machines can burnish a 5,000-square-foot room in 45–60% of the time required by a smaller corded rotary machine.